Privacy policy

Cookies

Like many other websites, our Site uses Cookies. For specific information about the Cookies we use in connection with operating our store with Shopify, please visit https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), as well as to perform analytics and better understand how users interact with the Services (in our legitimate interest of administering, improving and optimising the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalise the services, products and advertising displayed on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to configure your browser to remove or reject Cookies through your browser settings. Please note that removing or blocking Cookies may negatively affect your user experience and may cause some of the Services, including certain general features and functionality, to work incorrectly or become unavailable. In addition, blocking Cookies may not completely prevent information from being shared with third parties, such as our advertising partners.

Disclosure of Your Personal Information

Under certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes or other reasons under this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• With business and marketing partners to provide you with advertising and services. Our business and marketing partners will use your information in accordance with their own privacy policies.
• When you direct us, request us or otherwise consent to us disclosing certain information to third parties, for example, to ship products to you or through the use of social media widgets or login integrations with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interest of operating a successful business.
• In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), enforce our applicable Terms of Service, and protect or defend the Services, our rights, the rights of our users and others.

We disclose the following categories of personal and sensitive personal information for the purposes described above under "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category

Categories of Recipients

• Identifiers such as basic contact details and specific order and account information.
• Commercial information, such as order details, purchase information and customer support information.
• Internet or other similar network activity, such as usage data.
• Geolocation data, such as locations determined by an IP address or other technical measures.
• Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfilment partners, customer support partners and data analytics providers).
• Business and marketing partners.
• Affiliates.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for advertising and marketing activities as described below.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies, as well as their other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of the information found on them. Information you provide on public or semi-public sites, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by third parties. The inclusion of such links does not, by itself, imply any endorsement of the content of those platforms or their owners or operators, except as disclosed within the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and therefore we cannot guarantee "perfect security". In addition, any information you send to us may not be secure while in transit. We therefore recommend that you do not use unsecured channels to communicate sensitive or confidential information.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may only apply in certain circumstances, which may allow us to refuse your request where permitted by law.

• Right of access: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
• Right to deletion: You may have the right to request that we delete the personal information we hold about you.
• Right to correction: You may have the right to request correction of inaccurate personal information we hold about you.
• Right to data portability: You may have the right to receive a copy of the personal information we hold about you and request that it be transferred to a third party, subject to certain conditions and exceptions.
• Right to opt out of the sale, sharing or targeted advertising: You may have the right to request that we do not "sell" or "share" your personal information or that we stop processing your personal information for targeted advertising purposes, as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on your location, this will be treated as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to access the Site.
• Right to restrict processing: You may have the right to request that we stop or restrict the processing of your personal information.
• Right to withdraw consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
• Right to appeal: You may have the right to appeal our decision if we refuse to process your request. You may do so by responding directly to our refusal.
• Managing communication preferences: We may send you promotional emails, and you can opt out at any time by using the unsubscribe link included in those emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or any orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

Please note that exercising any of these rights will not result in any form of discrimination against you. We may need to collect information from you to verify your identity, such as your email address or account information, before responding substantively to your request. Under applicable law, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting requests from an authorised agent, we will require proof that you have authorised them to act on your behalf. We may also require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us using the details below or to lodge a complaint with your local data protection authority. For the EEA, you may consult the list of data protection supervisory authorities.

International Users

Please note that we may transfer, store and process your personal information outside the country where you live. Your personal information may also be processed by staff, external service providers and partners located in those countries.

If we transfer your personal information outside Europe, we will use recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the relevant UK authority, as applicable, unless the transfer is made to a country that provides an adequate level of data protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can contact us by email at support@revivace.com.

For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controller of your personal information.