Returns and refunds policy

Refund Policy

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

Returns Policy

At our online store, we strive to provide high-quality products and exceptional customer service. However, we understand that there may be situations where a return is necessary. Please read our returns policy carefully before proceeding.

1. General Returns

Returns are the responsibility of the customer, except in the following cases:

  • Product defects not caused by improper use.
  • Damage caused during transit (impacts, breakages, etc.).

If the customer decides they no longer wish to keep the product after receiving it, the return shipping costs will be the customer's responsibility. Return shipping costs will vary depending on the destination and the courier service used.

2. Returns Due to Shipping Damage

If the product shows visible damage caused during transit, the customer must:

  • Notify us by emailing support@revivace.com within 48 hours of receiving the product.
  • Attach clear evidence, such as photographs of both the packaging and the damaged product.

The email must include:

  • Order number.
  • Full name.
  • Postcode.
  • Delivery date.

This evidence will be submitted to the courier for assessment. The courier may take up to 60 days to issue a decision.

Once the courier's decision has been received and approved, we will offer one of the following options:

  • Full refund.
  • Replacement product.

Important: We are unable to issue a refund or replacement until we receive the courier's official decision.

3. Claims Process and Response Time

All return requests or claims must be sent to support@revivace.com.

The email must include:

  • Order number.
  • Full name.
  • Postcode.
  • Delivery date.

Our team is committed to responding within 72 business hours.

4. General Return Conditions

The product must be returned in its original condition and with all included accessories.

If these requirements are not met, we reserve the right to refuse the return.

5. Order Cancellations

Once an order has been placed, the customer may request a cancellation and receive a full refund within 2 hours of placing the order. After this period, the order will be processed and dispatched as normal.

Thank you for placing your trust in us. We are here to help and ensure your satisfaction.